Refund policy

Cancellations, Returns & Repairs

At Tana Chung Jewelry, each piece is thoughtfully designed and meticulously crafted. Due to the bespoke nature and high value of our jewelry, we maintain a strict return and cancellation policy to uphold the integrity of every creation.

Cancellations

  • Custom and made-to-order pieces cannot be canceled once the order is confirmed.
  • Ready-to-ship items may be canceled within 24 hours of purchase. After this period, all sales are considered final as production begins.

Damage & Order Issues

  • Please inspect your order upon arrival and contact us immediately at hello@tanachungjewelry.com with photos and videos clearly showing the issue if you receive a defective, damaged, or incorrect item.
  • We will assess the issue and, if necessary, arrange for repair or replacement.
  • Any damage due to misuse, wear, or accidental handling is not covered under our policy.

Returns & Exchanges

  • Custom and made-to-order pieces are final sale and not eligible for return or exchange.
  • Ready-to-ship items may be eligible for return within 7 days of delivery if unworn, in original condition with all packaging, and accompanied by proof of purchase.
  • To initiate a return, please fill out our contact form or email hello@tanachungjewelry.com.
  • Returns must be pre-approved via hello@tanachungjewelry.com, and any items sent back without prior authorization will not be accepted.
  • Return shipping charges, including insured value coverage, will be deducted from any credits.
  • All domestic and international returns are subject to a $25 return and restocking fee, in addition to return shipping charges.

Repairs & Adjustments

Should your piece require an alteration or repair, our Concierge Team will guide you through the process.

  • To request a repair, please submit your request via our contact form or email hello@tanachungjewelry.com.
  • Repair and adjustment services are available upon assessment. Fees range from $100 to $1,000, depending on the nature of the service.
  • Clients may be responsible for shipping and insurance costs, depending on the nature of the repair or alteration.

For any inquiries regarding returns, exchanges, or repairs, please contact our Concierge Team at hello@tanachungjewelry.com.